Terms & Conditions

Thank you for your interest in our products! By placing an order with us, you agree to the following:

ORDER FULFILLMENT 

Orders will be fulfilled as placed, with the attributes selected and paid for by the customer. Some items offer upgradeable features that require up-charges (light-bearing, Kydex color/pattern, clip options, etc.) These up-charges often create separate line items in the cart, which MUST be included during checkout. Any up-charge line items not included at checkout will be assumed as intentionally removed, and will not be applied to the fulfilled item.

Farlane can only produce holsters in the configurations listed on the drop-down menus for each individual product (unless you’ve contacted Farlane directly about a custom order directly or via our online Special Request Form). Orders with special customer notes will be accommodated to the best of our ability; but ultimately Farlane will fulfill the order in the configuration selected.

Due to the custom nature of our products as well as fluctuations in industry demand, most items are only put into production AFTER the customer places the order. Time to shipment from the time an order is placed is contingent upon the current volume of existing orders. Farlane Co. LLC does not expressly guarantee lead times; however, we do try our best to ship orders within 2 to 4 weeks. Again, this is not guaranteed.

Shipping Policy (Domestic)

Shipping is charged for all domestic and international orders. Farlane offers 2-day shipping for all regular domestic shipments. Orders qualifying for free shipping will typically be shipped via USPS Priority Mail. We do not control shipping rates, and as such, they are subject to change without notice. The buyer assumes sole responsibility for ensuring that the products they order are legal, and in accordance with their state/local laws.

Farlane will do everything within our control to ensure prompt delivery, but we will not be held responsible for postal or delivery services outside of our control. If you have any questions about this, please contact us before placing your order. Shipping rates shown via the online ordering system are not controlled by Farlane and are subject to change depending on the fulfillment service (i.e., USPS, UPS, FedEx, etc.).

If we have any questions regarding an online order, the customer will be notified via email. If there is no response, we will hold the order for 2 weeks; after which, we reserve the right to cancel the order without any further notice.

Once orders ship, you will receive an email notification with the tracking information to the email you provided at checkout. Note: Occasionally these notifications are flagged as spam/junk by your email provider since they are sent from an automated fulfillment server. If you are expecting a shipment from us, please check your spam/junk folders before contacting us.

Shipping Policy (International)

The customer is responsible for all shipping charges, customs, duties, taxes, or other fees in their host country. The customer is also responsible for ensuring that the products they order are legal in their host country. Farlane Co. LLC is not responsible for any items confiscated by your government, customs, or other government agencies. Farlane Co. LLC reserves the right to make changes in shipping method if we feel that it will better benefit the customer. As with all orders, the customer will be notified by email of the shipping status and tracking number for their order.

Farlane will do everything within our control to ensure prompt delivery, but we will not be held responsible for postal or delivery services outside of our control. If you have any questions about this, please contact us before placing your order. Shipping rates shown via the online ordering system are not controlled by Farlane Co. LLC and are subject to change depending on the fulfillment service (i.e., USPS, UPS, FedEx, etc.).

If we have any questions regarding an online order, the customer will be notified via email. If there is no response, we will hold the order for 2 weeks; after which, we reserve the right to cancel the order without any further notice.

Once orders ship, you will receive an email notification with the tracking information to the email you provided at checkout. Note: Occasionally these notifications are flagged as spam/junk by your email provider since they are sent from an automated fulfilment server. If you are expecting a shipment from us, please check your spam/junk folders before contacting us.

Shipping Policy (Government or APO Addresses)

All shipments to APO and PO boxes will be shipped via USPS Priority Mail; FedEx does not support or deliver to government post offices, therefore, even if FedEx is selected and paid for at checkout, the order will be shipped via USPS.

Farlane will do everything within our control to ensure prompt delivery, but we will not be held responsible for postal or delivery services outside of our control. If you have any questions about this, please contact us before placing your order. Shipping rates shown via the online ordering system are not controlled by Farlane and are subject to change depending on the fulfillment service (i.e., USPS, UPS, FedEx, etc.).

If we have any questions regarding an online order, the customer will be notified via email. If there is no response, we will hold the order for 2 weeks; after which, we reserve the right to cancel the order without any further notice.

Once orders ship, you will receive an email notification with the tracking information to the email you provided at checkout. Note: Occasionally these notifications are flagged as spam/junk by your email provider since they are sent from an automated fulfilment server. If you are expecting a shipment from us, please check your spam/junk folders before contacting us.

Missing/Stolen Packages

If your order’s shipping tracker shows the order was delivered but you did not receive the package, please contact Farlane’s customer service via email. We will supply you with a Proof of Delivery form which can then be used (by the customer) to initiate a claim through the currier. Farlane is not responsible for initiating this claim and it is the responsibility of the customer. Contact the shipping provider to help locate lost or stolen packages.

REfunds & Returns POLICY

See our Refunds and Returns Policy page here.

*Overstock holsters and apparel are not included in our return policy and will not be accepted. We also do not accept returns of individual components (clips, washers, screws, etc.)

*Tips/Donations are non-refundable.

LIMITED-LIFETIME WARRANTY

We want you to have the same confidence in our products that we do! All Farlane Co. LLC products are backed with a limited-lifetime warranty. If your Farlane product fails during normal use for any reason, we will repair or replace that item free of charge. This warranty is strictly limited to the purchasing customer or direct gift recipient. A copy of your order invoice, whether from Farlane or one of our authorized dealers, is required for warranty fulfillment. International warranty claims are eligible for replacement, but are required to cover the shipping charges.

We do ask that you use common sense when using our product. Kydex is formed with heat, so if you leave your holster in a hot car/on the oven/etc. and it melts, such damages are NOT covered.

Please apply blue Loctite to your hardware once you have it set up to your individual preference, to keep them from coming loose. In the event that you lose a component, individual hardware kits are available to purchase from our online store.

Online holster builder

The Farlane Holster Builder is a tool to help give our customers the ability to see their custom product before it’s delivered. With over 1 million possible variations of holsters and accessories, we are not able to replicate every detail that you might see on the final product. Each firearm and setup is unique and because of this, our holster engineers do their best to produce a holster that closely replicates the visual you see on the website. Any variations made to the final holster that vary from the Farlane Holster Builder final image are done to improve the safety and function of the holster. If there are any variations, they will most likely be subtle. In the instance where our holster engineers notice a significant difference in the overall appearance or function, you will be notified promptly prior to building and completing your holster. In these instances, we will postpone any further production until we receive customer approval to continue. Farlane reserves the right to determine if any holster changes should be confirmed with the customer.

The colors and patterns of the materials on the Farlane website are a close representation of the actual materials. Digital screens may alter the color and contrast of the patterns which is out of Farlane’s control. Farlane cannot guarantee exact matches of the pattern seen on the holster builder since patterns come from the material manufacturer.


Need further assistance?

Contact us at info@thefarlane.com for questions.

Shopping Cart